Privacy Policy

Micro Glow operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a curated shopping experience. Micro Glow is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:

• Contact details including name, billing and shipping address, phone number, and email address
• Financial information including payment card details and transaction confirmations (processed securely by payment providers)
• Account information including login credentials, preferences, and settings
• Transaction information including products viewed, added to cart, purchased, returned, or exchanged
• Communications including messages you send to us through customer support or other channels
• Device and usage information including IP address, browser type, device identifiers, and interactions with the Services
• Location information derived from IP address or device settings for analytics, fraud prevention, security, and regional compliance purposes

We do not collect precise real-time geolocation data unless explicitly disclosed at the time of collection.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, make a purchase, sign up for communications, or contact us
• Automatically through cookies, pixels, and similar technologies when you use the Services
• From service providers that perform services on our behalf
• From partners or third parties as permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

Including order fulfillment, payment processing, account management, shipping, returns, personalization, and customer support.

Marketing and Advertising

Including email, SMS, and other promotional communications, and informing you about products, offers, or updates that may interest you based on your interactions with the Services.

Mobile Messaging (SMS) Communications

If you provide your mobile phone number and opt in to receive text messages, we may use your number to send transactional messages (such as order confirmations or shipping updates) and marketing messages (such as promotions or reminders), including via automated technology.

Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message or by contacting us at hello@microglow.io.

Abandoned Cart Communications

Micro Glow's website uses cookies, pixels, and similar technologies to track items placed in your shopping cart, including when a cart has been abandoned. This information may be used to determine when to send cart reminder messages via email or SMS if you have opted in to receive such communications.

Security and Fraud Prevention

Including protecting accounts, preventing unauthorized access, and detecting fraudulent or malicious activity.

Legal Compliance

Including complying with applicable laws, responding to lawful requests, and enforcing our policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With Shopify and service providers that support payment processing, analytics, fulfillment, customer support, marketing, and website hosting
• With marketing partners for advertising services, subject to their own privacy notices
• When you direct or consent to such disclosure
• With affiliates within our corporate group
• In connection with a business transaction or legal obligation

The above excludes text messaging originator opt-in data and consent; this information will not be shared, sold, rented, or disclosed to any third parties for their own marketing purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be transferred to and processed in countries outside your place of residence.

Shopify may process personal information to provide enhanced features across its platform. Shopify is responsible for processing this information and handling related privacy rights. Learn more at the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. Information shared on public or third-party platforms may be visible to others.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention

No method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access or know what personal information we hold
• Request deletion or correction of your information
• Receive a portable copy of your data
• Opt out of the sale or sharing of personal information for targeted advertising

You may opt out of promotional emails or text messages at any time. Withdrawal of consent does not affect prior lawful processing.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process personal information, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Personal information may be transferred outside your country of residence. Where required, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last updated" date.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Email: hello@microglow.io

Address:
30 N Gould St #55837, 501
Sheridan, WY 82801
United States